Char Chaand Privacy Policy
At Char Chaand, we are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy explains how we collect, use, and disclose your information when you visit our website or make a purchase from our store.
1. Collection of Personal Information
When you visit our website, we automatically collect certain information about your device and browsing activity to enhance your shopping experience. The types of information we may collect include:
- Browsing Information:
- Pages and products viewed
- Referring/exit pages and search terms used to reach our website
- Date, time, and duration of visits
- Interactions with our website
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Order Information:
When you make a purchase or attempt to do so, we collect: - Name, billing address, shipping address, payment information, email address, and phone number.
2. How We Collect Information
We collect personal information through the following technologies:
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Cookies:
Cookies are small data files placed on your device or computer that may include an anonymous unique identifier. They help us understand how our website is being used and improve functionality. You can disable cookies through your browser settings, but this may affect certain features of our website. -
Log Files:
These track actions occurring on the site and collect data such as your IP address, browser type, Internet Service Provider (ISP), referring/exit pages, and timestamps. -
Web Beacons, Tags, and Pixels:
These are electronic files used to record how you browse our website and engage with our content.
3. Use of Personal Information
We use the information collected to:
- Process and Fulfill Orders:
- Manage payments, shipping, and order confirmations.
- Provide customer support and resolve any issues.
- Improve and Optimize Our Website:
- Analyze website performance and user behavior.
- Detect potential risks or fraud, particularly through monitoring IP addresses.
- Personalize content and offers based on your preferences.
- Communicate with You:
- Send order updates, promotional offers, and other service-related communications.
- Provide updates on changes to our policies and terms.
4. Disclosure of Personal Information
We may share your personal information with trusted third-party service providers to help us operate our website and fulfill our services effectively. These may include:
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E-commerce Platform:
Our online store is powered by Shopify. You can read more about how Shopify handles your personal information here: Shopify Privacy Policy. -
Payment Gateways:
Payment information is securely transmitted to authorized payment providers to process your transactions. -
Shipping Partners:
We share your shipping information with delivery service providers to ensure prompt order fulfillment.
5. Third-Party Service Providers
We may also use trusted third-party services for the following purposes:
- Hosting and maintaining our website.
- Analyzing data to understand customer behavior.
- Sending marketing communications (with your consent).
These service providers are only given access to the information necessary to perform their services and are required to protect your information.
6. Legal Disclosure
We may disclose your personal information when required by law or if we believe such disclosure is necessary to:
- Comply with legal obligations, such as responding to court orders or subpoenas.
- Protect the rights, property, or safety of Char Chaand, our customers, or others.
- Investigate and prevent fraud, credit risk, or any other form of misconduct.
7. Security of Your Information
We use appropriate security measures to safeguard your personal information from unauthorized access, disclosure, or misuse. However, no data transmission over the Internet or electronic storage is 100% secure. We strive to protect your information, but we cannot guarantee absolute security.
8. Retention of Data
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including compliance with legal and regulatory requirements. After that period, your information is securely deleted or anonymized.
9. Children's Privacy
Our website is not directed at children under the age of 18. We do not knowingly collect or solicit personal information from children. If we discover that we have collected information from a child under 18 without parental consent, we will take immediate steps to delete that information.
10. Your Rights and Choices
As a customer, you have the following rights regarding your personal information:
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Access and Correction:
You can request access to the personal information we hold about you and request corrections if it is inaccurate or incomplete. -
Opt-Out of Marketing:
You may opt out of receiving marketing communications from us by clicking the "unsubscribe" link in our emails or by contacting us directly. -
Delete or Restrict Information:
You can request that we delete or restrict the processing of your personal information, subject to certain exceptions required by law.
11. Cookies and Tracking Technologies
You can manage your cookie preferences through your browser settings. However, disabling cookies may affect your ability to access certain features of our website. We may also use analytics tools to better understand user behavior and optimize website performance.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. The revised policy will be posted on our website with the updated date. Continued use of our website after any updates constitutes your acceptance of the changes.
13. Contact Us
If you have questions about this Privacy Policy or want to exercise any of your rights, please contact us using the information below:
Email: charchaandofficial@gmail.com
Mailing Address: WZ-410, Shakurpur Village, Britannia Road, New Delhi, 110034, India
We appreciate your trust and support and are committed to protecting your privacy.
