At Char chaand, we understand that sometimes circumstances change and you may need to cancel your order. We have implemented a cancellation policy to ensure a fair and transparent process for both our customers and our business.
1. Cancellation within 24 hours: If you wish to cancel your order within 24 hours of placing it, you are eligible for a full refund. Please contact our customer service team as soon as possible to initiate the cancellation process.
2. Cancellation after 24 hours: If you decide to cancel your order after 24 hours of placing it, a cancellation fee of 10% will be deducted from your refund. This fee covers the administrative and processing costs associated with canceling an order that has already been processed.
3. Cancellation of customized orders: Please note that customized orders, such as those with specific measurements or alterations, cannot be canceled once the production process has begun. We take pride in creating unique and personalized garments for our customers, and once the customization process has started, we are unable to make changes or cancel the order.
4. How to request a cancellation: To request a cancellation, please contact our customer service team via email or phone. Provide them with your order details, including the order number and the reason for cancellation. Our team will guide you through the process and assist you in any way possible.
5. Refund process: Once your cancellation request has been approved, we will initiate the refund process. Please note that it may take up to 7 business days for the refund to be processed and reflected in your account. The refund will be issued using the same payment method used for the original purchase.
6. Changes to the cancellation policy: Char chaand reserves the right to modify or update the cancellation policy at any time. Any changes will be communicated to our customers through our website and other communication channels.
At Char chaand, we strive to provide the best customer experience possible. While we understand that cancellations may be necessary at times, we kindly request our customers to carefully consider their purchase before placing an order. If you have any questions or need further clarification regarding our cancellation policy, please do not hesitate to contact our customer service team.
